Terms and Conditions for the Quality Leader Business Program

These terms and conditions ("Program Terms") govern the purchase, participation, and use of any access – physical, digital, or otherwise – related to the Quality Leader Business Program ("the Program") provided by Leading Dentists of the World AS or its affiliated companies ("Organizer", "LD", "we", "us", "our").

By purchasing, accepting, or participating in the Program, you – as well as any person participating through an access you have purchased or made available (each a "Participant") – agree to be bound by these Program Terms. You are responsible for ensuring that each Participant is familiar with and complies with the terms.

The Program Terms constitute a legally binding agreement ("the Agreement") between each Participant and LD. Continued participation in the Program after an updated version of the terms has been published is considered acceptance of the revised terms. The current version of the Program Terms is always available at www.leadingdentists.no/programterms.

1. Program Structure and Deliverables

1.1 Business Phase (Months 1–3)

During the first three months, the following will be delivered:

• Live, interactive webinars streamed in real-time. Recordings will be made available to registered participants after the webinar and for twelve (12) months, subject to LD updating the content continuously as needed.
• One-on-one strategy sessions: Each participant is entitled to four (4) one-hour video meetings. Additional sessions can be booked, subject to capacity, at LD's current rates.
• Implementation workshops: Practical sessions to turn learning into action. For privacy reasons, these are not recorded.
• Monthly networking meetings: One structured digital gathering per month, without recording.

1.2 Follow-up Phase (Months 3-6)

During the follow-up phase, the following are offered:

• Ten digital networking meetings (will not be recorded out of consideration for participants).
• Three additional one-on-one follow-up sessions of one hour each via video.
• One full-day physical networking event in the Oslo or Trondheim area.
• Possibility for one companion (+1) at physical meetings subject to available capacity on a "first-come, first-served" basis (registration no later than six weeks before the physical event).

The participant covers all travel and accommodation costs, including travel, visas, insurance, room upgrades, extra nights, meals outside the official agenda, and other personal expenses. All online activities are only open for registered participants unless otherwise agreed in writing with LD.

1.3 Attendance and Responsibility Requirements

Participants bear full responsibility for following the published schedule and attending punctually all planned activities – webinars, strategy sessions, workshops, and networking meetings – regardless of whether they are held digitally or physically. LD disclaims any liability for lost information or benefits resulting from non-attendance or late participation. Logging in after the meeting start time is not permitted out of consideration for other participants. If you know in advance that you cannot attend at the scheduled time, you must contact LD at vilde@leadingdentists.no. In case of more than fifteen (15) minutes of unexcused delay for one-on-one sessions without valid reason or prior notice, you automatically forfeit the right to that meeting. For delays under fifteen minutes, the meeting duration will be reduced accordingly, unless otherwise agreed in writing in advance.

1.4 Changes to Program Schedule

When necessary to maintain quality, comply with requirements from authorities, or due to force majeure, LD may change speakers, adjust agendas or dates, or convert physical events to a digital format. Participants will be notified as soon as reasonably practicable. Such changes do not entitle participants to a refund; see also section 6.1 for further rules on cancellations and rebooking.

2. Reservation and Code of Conduct

2.1 License and Age Requirement

A program place ("Reservation") is a personal, revocable license granting the named participant access to the events it covers. The participant must be at least eighteen (18) years old on the first day of the event unless otherwise agreed in writing. A valid Reservation – digital or physical – is required for admission. LD does not replace lost, stolen, damaged, or illegible Reservations.

2.2 Security and Access Control

LD or venue security may require biometric scanning, health checks (such as temperature screening), and reasonable searches of persons or belongings to exclude weapons, outside food or drink, illegal or controlled substances, and other prohibited items. Weapons, hazardous materials, illegal substances, drones, professional audio or video recording equipment, and any item LD or venue security deems dangerous or disruptive, are prohibited. Attempts to bring such items may result in confiscation or denial of admission.

2.3 Behavioral Requirements

LD may, without refund, deny admission or expel any participant who behaves unprofessionally, disrupts the event, uses offensive language or images, violates program or house rules, laws, or prohibitions against unauthorized recording, or otherwise compromises safety or the learning experience of others. To ensure a constructive and progressive learning environment, excessive, condescending, or continuous criticism directed at other participants is not accepted. If a participant exhibits behavior contrary to LD's values, LD may require the individual to immediately leave both physical and digital events, and participation may be terminated without compensation.

2.4 Identification

Participants who cannot present valid, government-issued photo identification (passport, national ID card, driver's license, or military ID) that matches the registration details will be denied admission without refund.

2.5 Recording and Publication

Unless written permission is obtained, photography, filming, streaming, or other recording activities during LD events are prohibited. LD itself may record or photograph sessions for internal use or marketing in accordance with these terms. Participants who do not wish to be depicted must notify LD in writing before the event; LD will make reasonable efforts to accommodate the request but cannot guarantee complete exclusion from all material.

2.6 Health and Safety

All health and safety instructions issued by LD, the venue, or authorities must be followed. Individuals who feel ill or show symptoms of contagious disease should not attend physically, but should contact LD to explore possible digital alternatives. Violations may lead to immediate suspension or termination of participation without refund.

2.7 Transfer and Commercial Use

The provisions regarding non-transferability, resale, and commercial use in section 6.3 apply in full. Any attempts at unauthorized sale or transfer render the Reservation invalid and revoke the license.

3. User Responsibilities

3.1 Account and Authentication

You are solely responsible for protecting the username, password, and other authentication information associated with your program account. This information is personal and must not be shared. You must immediately notify LD in writing of any suspected unauthorized use or security breach, and log out after each session. LD is not liable for any loss or damage resulting from failure to comply with this obligation.

3.2 Exclusive Use

The account and associated login details shall only be used by you. You must prevent others from using your login credentials.

3.3 Authenticity and Account Creation

It is prohibited to create false, temporary, or duplicate accounts to send unsolicited communications, collect data, or otherwise mislead LD or other participants.

3.4 Lawful Use

You must not use the platform for illegal purposes, including money laundering, fraud, harassment, defamation, or distribution of illegal content.

3.5 Security Integrity

You undertake not to circumvent, disable, or interfere with any of the platform's security features, or distribute viruses, malware, or other harmful code.

3.6 Intellectual Property Rights Compliance

All content provided in the Program is protected by copyright, trademarks, and other intellectual property rights (as further detailed in Section 8). You must not upload, publish, or share content that infringes upon LD's or third-party rights.

3.7 Correct and Updated Information

All information you provide to LD — for example, during registration or communication — must be true, complete, and up-to-date.

3.8 Consequences of Breach

Violation of this § 3 is considered a material breach and may result in immediate suspension or permanent loss of access to the Program, cancellation of enrollment, and other measures LD deems necessary, without right to a refund.

4. Your Responsibilities in Running Your Business

You are solely and exclusively responsible for complying with any and all applicable laws and regulations in running your business, including, but not limited to, all laws governing advertising and marketing claims, subscriptions, refunds, premium offers, tax laws, and all additional laws applicable to your business. LD shall have no liability for your or your business's violation of any laws. You are solely and exclusively responsible for collecting and reporting any and all sales and use tax (including Norwegian VAT - Merverdiavgift), and any other taxes, which may apply to the sales of products or services by your business. LD is not responsible for collecting or reporting any taxes which may apply to your business or sales of products or services by your business. You agree to indemnify LD as set out in SECTION 14 below in the event that you and/or your business violate any law and a claim is threatened or asserted against LD as a result. You understand and agree that in running your business, transactions may be subject to sales tax and that it is your sole and exclusive responsibility to collect and report such tax for sales to your customers.

5. Program Payment

5.1 Program Price

The participation fee for the Quality Leader Business Program is USD 15,590 excl. Value Added Tax (VAT) («Program Price»). LD may – at its discretion – invoice in Norwegian kroner based on Norges Bank's (the central bank of Norway) reference exchange rate on the invoice date. LD does not cover travel, parking, or other expenses you may incur in connection with participation.

5.2 Taxes and Fees

All government taxes and fees – including Value Added Tax (VAT), other sales taxes, currency surcharges, as well as bank and intermediary fees – are incurred in addition to the Program Price and are borne by you.

5.3 Payment Structure

As a general rule, the entire Program Payment is due before the Program starts and before you receive access to any materials, webinars, one-on-one sessions, or other digital services. If you, upon written approval from LD, are granted installment payments, the Program Payment can be divided into up to three installments. The first installment must be paid no later than fourteen (14) days before the Program start, or on another date specified in the installment agreement, and provides immediate access to all program materials, booking of one-on-one sessions, and login access to webinars and networking meetings. The subsequent installments will be automatically charged to the same payment method on the due dates specified in your written payment plan, or sent as an invoice/EHF (Electronic Trading Format - a Norwegian standard for electronic invoicing). If you wish to change the payment method after the first installment has been charged, you must notify LD in writing no later than seven (7) days before the next due date. Insufficient funds or declined transactions are considered non-payment, and in case of such default, § 5.5 (Default) comes into effect, including the demand for the entire outstanding balance plus the imposition of interest and fees. If no valid written agreement for an installment plan has been made, the entire Program Payment is due on the first due date.

5.4 Acceptance and Payment Obligation

Payment of the registration fee of USD 1000 is considered full acceptance of the Program Terms and obligates you to pay the full amount, even if an installment plan has been granted.

5.5 Default

Non-payment or delayed payment constitutes a material breach. The entire outstanding balance becomes due immediately, and LD may charge reasonable late payment interest and/or fees according to applicable law.

5.6 Suspension

Failure to pay results in the immediate suspension of all program services until the outstanding amount (including interest/fees) is paid. The suspension does not halt the program timeline and does not release you from payment responsibility.

5.7 Final and Non-refundable

All payments made to the Program are final and non-refundable, unless LD itself cancels the entire Program without offering an equivalent replacement. This also applies in cases of illness, personal crises, travel obstacles, or other unforeseen events covered by force majeure. If, due to documented, serious circumstances beyond your control, you cannot participate in the cohort you are enrolled in, LD may — after careful consideration and upon presentation of relevant documentation — approve your transfer to the next available cohort. Transfer is a one-time option and does not entitle you to a refund of previously paid amounts. Upon approved transfer, you will receive a new confirmation of enrollment for the postponed cohort, but the originally invoiced amount remains locked to the Program and cannot be paid out or reused.

5.8 Payment Methods and KYC

Approved payment methods (e.g., credit/debit card or bank transfer via Stripe) are specified at checkout. You warrant that the payment information is correct and that you are authorized to use the method. LD performs necessary anti-money laundering/KYC (Know Your Customer) checks and may reject transactions that do not pass these checks.

5.9 Confirmation

By completing the payment, you confirm that you have read, understood, and accepted these Program Terms in their entirety.

6. Cancellation, Rebooking, and Non-Transferability

6.1 Changes and Cancellations

LD reserves the right at any time, at its sole discretion, to change, postpone, or cancel advertised program dates, times, venues, and other details – including format, theme, content, speakers, hosts, and moderators. LD does not reimburse costs or expenses you incur as a result of such changes, and such changes grant no right to a refund unless LD has expressly stated otherwise in writing. If an event is postponed or cancelled, your reservation is automatically moved to the next available date with capacity.

6.2 Rebooking

As a general rule, rebooking or postponement of the program start is not offered unless there is a specific, valid reason and LD has approved this in writing. If you wish to postpone your start to the next cohort, you must send a written request to vilde@leadingdentists.no no later than thirty (30) days before the original event date. Rebooking depends on available capacity and cannot be guaranteed. For each approved rebooking, an administration fee of USD 100 will be charged.

6.3 Non-Transferability

Your program place ("Reservation") is valid only for the named participant and for events in Norway. The Reservation becomes invalid upon any form of transfer, resale, or name change. Reservations purchased from unauthorized sellers will not be accepted. A Reservation has no cash value and cannot be used in advertising, marketing, competitions, auctions, lotteries, or similar activities without LD's prior written consent. Any attempted or completed unauthorized transfer or commercial use invalidates the Reservation and revokes the license immediately.

7. Right of Withdrawal, Consumer Status, and International Rules

Program intended for Businesses:

This Program is designed and intended for dental clinics and professionals acting in the course of their business activities.

Individuals/Consumers:

If you are considering enrolling as an individual, potentially acting as a consumer ('forbruker') and not solely for business purposes, you must contact LD at vilde@leadingdentists.no before purchasing or enrolling to discuss eligibility and the specific terms, including consumer rights like the right of withdrawal ('angrerett'), that may apply to your situation. Enrollment without prior contact constitutes your representation that you are enrolling as a business.

7.1 No Right of Withdrawal for Businesses

The Quality Leader Business Program is offered exclusively to professional actors acting in the course of business ("businesses"). By enrolling, you expressly declare and confirm that the purchase is made as part of your business activities, and that the Norwegian Cancellation Act (Lov 2014-06-20 nr. 27, 'angrerettloven') does not apply, cf. the Cancellation Act § 2 first paragraph and § 22 letter m. You thus waive any 14-day right of withdrawal or similar return/cancellation right unless this follows from mandatory consumer legislation applicable to you. (Note: The reference to § 22 letter m in the original Norwegian law likely refers to specific exemptions in that law. The legal meaning depends on the referenced Norwegian statute itself).

7.2 Applicability of Right of Withdrawal for Consumers

For Participants confirmed by LD prior to enrollment to be acting as consumers, the standard 14-day right of withdrawal under the Norwegian Cancellation Act may apply, unless specific exceptions within the Act are relevant (e.g., related to digital content or services fully performed with prior consent). The specific terms applicable to consumers will be confirmed upon contact before enrollment. LD maintains that for standard enrollment, the Program constitutes a B2B transaction where the right of withdrawal does not apply as per Section 7.1. (Note: This revised section clarifies the process but still requires strict legal verification regarding the exclusion of the right of withdrawal).

7.3 Mandatory Legislation

These terms are governed by Norwegian law. If mandatory consumer protection rules in the country where you have your habitual residence grant you rights that cannot lawfully be waived, these apply in addition to – and may take precedence over – conflicting provisions in these Terms, particularly if you were confirmed as a consumer participant prior to enrollment. No other foreign rules apply unless mandated by international private law principles applicable in Norway.

7.4 Final and Non-refundable Payment (Subject to Rights)

As a consequence of section 7.1 (for businesses) and the specific terms agreed upon for any confirmed consumer participants, all payments are generally final and non-refundable, unless LD voluntarily offers otherwise in writing or it is mandated by non-waivable law (e.g., remedies for material breach by LD as per Section 12 A, or applicable mandatory withdrawal rights for confirmed consumers).

8. Intellectual Property Rights

All program content – including, but not limited to, course materials, templates, presentations, videos, audio recordings, web portals and event platforms, and any associated documents or materials provided or made available by LD in connection with the Program ("Program Content") – belongs to or is licensed to LD and is protected by copyright, trademarks, and other intellectual property rights. Upon enrollment and subject to full payment and compliance with these Terms, you are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Program Content solely for your own internal learning and application within your participating dental clinic during the Program term. You have no right to copy, modify, adapt, translate, create derivative works from, share, sell, resell, rent, lease, sublicense, publish, publicly display, perform, broadcast, transmit, or otherwise distribute or exploit the Program Content, in whole or in part, outside of your own internal use as permitted herein, without the express prior written consent of LD.

The Program Content is provided "as is" and "as available" for educational and informational purposes. Except where otherwise inapplicable or prohibited by mandatory Norwegian law, LD makes no representations or warranties, express or implied, regarding the Program Content, including but not limited to warranties of accuracy, completeness, reliability, timeliness, fitness for a particular purpose, or non-infringement. LD does not guarantee any specific results from the use of the Program Content. Your use of and reliance on the Program Content is solely at your own risk.

Violation of this section is considered a material breach and may give grounds for liability for damages as well as immediate termination of your participation and license without refund. All rights not expressly granted herein are reserved by LD.

9. Confidentiality

You undertake to treat all non-public information you receive in connection with the Program – including but not limited to trade secrets, strategies, financial data, methodology, participant lists, and personal data – as confidential ("Confidential Information"). Such Confidential Information may only be used for the purpose of participating in the Program and must not be disclosed to any third party without the prior written consent of LD, except where required by law or a binding court order. In such legally required disclosure cases, you shall notify LD as soon as reasonably possible prior to disclosure, if legally permitted. Upon the conclusion of the Program (or earlier upon LD's request), all Confidential Information in tangible form shall either be returned to LD or securely destroyed/deleted. The duty of confidentiality applies during the Program period and shall survive its termination for a period of five (5) years thereafter. Breach of this section may entitle LD to seek injunctive relief and/or compensation for damages.

10. Testimonials and Reviews

10.1 Right to Use

LD encourages participants to share their experiences. When you submit or publish a testimonial, review, idea, comment, image, video, biography, or other content ("Submission") about LD, the Program, or events organized by LD, it is acknowledged that the Submission is provided voluntarily and will be treated as non-confidential and non-proprietary, subject to applicable data protection laws regarding personal data within the Submission. You grant LD a royalty-free, worldwide, perpetual, irrevocable, transferable, and sublicensable right to use, edit, publish, display, distribute, sell, and otherwise exploit the Submission, in whole or in part, for any lawful purpose related to LD's business – including marketing and education – in all current and future media, without further notice or compensation. LD may, at its discretion, associate your name, city, country, and professional title with the Submission or publish it anonymously where appropriate and legally permissible.

10.2 Warranties Regarding Submissions

Testimonials express individual experiences and do not guarantee results. By providing a Submission, you confirm that the content is accurate, reflects your honest opinion, and that you have the necessary rights (including any required consents from individuals depicted or mentioned) to share the material and grant the license described in Section 10.1. You declare that the Submission does not infringe upon third-party rights (including privacy and intellectual property rights) or contain defamatory, obscene, or illegal material.

10.3 Indemnification for Submissions

You agree to indemnify LD against any claim or loss arising from LD's use of the Submission in accordance with this Section 10, specifically related to a breach of the warranties you provided in Section 10.2.

10.4 Withdrawal of Consent

If you wish to withdraw consent for the future use of a Submission containing your personal data, you may send written notice to LD. Withdrawal applies only to future use; LD will cease new uses but cannot recall copies already published or distributed. Non-personal data or anonymized information within Submissions may continue to be used.

11. Privacy and GDPR Compliance

11.1 Data Controller and Contact

LD, Horgvegen 5, 7055 Ranheim, Norway, is the data controller for all personal data processing related to the Program. Inquiries regarding privacy should be directed to vilde@leadingdentists.no or by mail to the address above.

11.2 Categories of Personal Data

LD processes, among other things: (i) identification and contact details (name, email, address, phone, clinic name); (ii) profession, practice, and payment information (specialty, clinic details, transaction data); (iii) recordings (audio/video of webinars/sessions where notified), photographs (at events where notified), and chat logs from program sessions; and (iv) usage data from LD's websites, learning portals, and communication tools (IP address, browser type, pages visited).

11.3 Legal Basis for Processing

The data is processed only where at least one of the following conditions in GDPR Article 6 is met:

• Performance of Contract: Processing necessary to deliver the Program services you purchased.
• Legitimate Interest: Processing for purposes like platform security, service improvement, quality control, legal defense, and marketing of similar services to existing clients (subject to opt-out rights).
• Legal Obligation: Processing required by law, such as for accounting and tax regulations.
• Consent: Processing based on your explicit consent, for example, for specific marketing communications or public use of testimonials containing identifiable information. Consent can be withdrawn at any time without affecting the lawfulness of prior processing.

11.4 Purposes

Personal data is used to: administer the participant register; plan and conduct live or recorded sessions; issue course certificates and CPD points; provide support and follow-up; process payments and manage accounts; maintain accounting records and fulfill legal obligations; analyze usage for service improvement; and send program-related communications and – where consent is obtained or legitimate interest applies – marketing information about relevant LD offerings.

11.5 Retention Period

Financial records are kept for the period required by Norwegian accounting law (currently five years after the end of the financial year). Educational data (e.g., attendance, certificates) may be kept for up to ten years for verification purposes. Recordings of sessions are typically deleted within two years unless specific consent for longer retention is obtained or longer retention is necessary for quality assurance or legal claims. Aggregated, anonymized statistics may be retained indefinitely. Other personal data is retained for as long as necessary for the purposes outlined above or as required by law.

11.6 Data Processors and Sharing

LD uses carefully selected third-party service providers (e.g., for video conferencing, learning management systems (LMS), payment processing, customer relationship management (CRM), cloud hosting) who act as data processors under written agreements compliant with GDPR Article 28. Personal data is never sold. It is only shared with: (i) such necessary data processors; (ii) public authorities when legally required; (iii) professional advisors (lawyers, accountants) under confidentiality obligations; and (iv) potentially, an entity acquiring all or part of LD's business, provided appropriate data protection safeguards are ensured.

11.7 Transfer Outside the EEA

If personal data is transferred to processors or third parties located outside the European Economic Area (EEA), LD ensures an adequate level of protection through mechanisms approved by the EU Commission, such as an adequacy decision for the recipient country or the use of Standard Contractual Clauses (SCCs) supplemented by necessary additional measures. Information about the specific transfer mechanisms used can be provided upon request.

11.8 Data Subject Rights

In accordance with GDPR Articles 15–22, you have the right to request: access to your personal data; rectification of inaccurate data; erasure of your data ("right to be forgotten") under certain conditions; restriction of processing; data portability; and the right to object to processing based on legitimate interests or for direct marketing. You also have the right not to be subject to solely automated decisions with legal or similarly significant effects. Requests can be made by contacting LD (see Section 11.1), are free of charge, and require identity verification. LD will respond within thirty (30) days, with a possible extension of up to two months for complex requests. You have the right to lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet) or the supervisory authority in your country of residence.

11.9 Marketing Choices

You can unsubscribe from marketing emails at any time via the opt-out link provided in the emails or by contacting LD directly. Opting out of marketing does not affect essential service-related communications (e.g., schedule changes, payment notices).

11.10 Information Security

LD implements and maintains appropriate technical, organizational, and physical security measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access, proportionate to the risks involved. Measures include encryption, access controls, staff training, and confidentiality agreements.

11.11 Changes to Privacy Information

Any material changes to how LD processes personal data or to this privacy information will be communicated through LD's website or via email. Continued participation in the Program after such notification may constitute acceptance of the revised practices, subject to your data subject rights.

11.12 Notification of Personal Data Breach

11.12.1 Duty to Notify Supervisory Authority

If LD becomes aware of a personal data breach likely to result in a risk to individuals' rights and freedoms, LD shall notify the Norwegian Data Protection Authority (Datatilsynet) without undue delay, and where feasible, not later than 72 hours after having become aware of it, in accordance with GDPR Article 33. If notification is delayed beyond 72 hours, the reasons for the delay will be documented.

11.12.2 Duty to Notify Data Subjects

When a personal data breach is likely to result in a high risk to the rights and freedoms of natural persons, LD will communicate the breach to the affected data subjects without undue delay, in accordance with GDPR Article 34. This communication will describe the nature of the breach, likely consequences, and measures taken or proposed by LD to address it and mitigate possible adverse effects.

11.12.3 Content of Breach Notification

Notifications under 11.12.1 and 11.12.2 will, as a minimum, include:

• Description of the nature of the breach including, where possible, the categories and approximate number of data subjects and personal data records concerned;
• Name and contact details of the data protection officer or other contact point where more information can be obtained;
• Description of the likely consequences of the breach;
• Description of the measures taken or proposed to be taken by LD to address the breach, including measures to mitigate its possible adverse effects.

11.12.4 Participant Duty to Notify LD

If a participant suspects or becomes aware of unauthorized access to their account or any other incident that could indicate a breach of security related to LD's systems or the Program, the participant must immediately notify LD at privacy@leadingdentists.no or the primary contact email vilde@leadingdentists.no.

11.12.5 Documentation

LD will document all personal data breaches, comprising the facts relating to the breach, its effects, and the remedial action taken, in accordance with GDPR Article 33(5).

If the provisions of this Section 11 conflict with previous privacy or data processing texts distributed to participants, this section shall prevail.

12. Waiver of Claims, Disclaimer of Liability, and Limitation of Liability

12.1 Disclaimer – Your Business's Individual Results Will Vary; Educational Nature

Participation in the Quality Leader Business Program ("the Program") is entirely at your own risk. Participant acknowledges that any success or results derived from the Program depend significantly on the Participant's own effort, implementation, time commitment, clinic resources, market conditions, and other factors outside LD's control. LD does not guarantee that you will achieve specific clinical, professional, or financial results. You bear full responsibility for all business and clinical decisions based on the Program. You must conduct your own due diligence assessments and obtain independent advice before implementing strategies, templates, or recommendations. LD disclaims all liability for any losses or negative consequences of your decisions, subject to mandatory law.

All information and Program Content is provided solely for educational and informational purposes and delivered "AS IS" AND "AS AVAILABLE," and may contain errors or omissions. LD provides neither specific business, medical, legal, tax, financial, investment, nor accounting advice tailored to your individual practice. Nothing in the Program should be construed as such specific advice. You retain full responsibility for all decisions and actions taken based on the program information. Each participant is solely responsible for complying with all laws, regulations, and professional standards in their own jurisdiction. Participant acknowledges and accepts the inherent risks associated with business development and understands that enrollment does not guarantee specific outcomes.

Every business is different, employing different strategic approaches and organizational structures, and offering different services and products. Therefore, individual results will vary from user to user. YOUR BUSINESS'S INDIVIDUAL RESULTS WILL VARY DEPENDING ON A VARIETY OF FACTORS UNIQUE TO YOUR BUSINESS, INCLUDING BUT NOT LIMITED TO YOUR LOCATION, BUSINESS MODEL, STAFF, AND SERVICE AND PRODUCT OFFERINGS.

12.2 No Guarantee of Success or Income

LD does not promise, guarantee, or warrant your business's success, income, or sales. You understand and acknowledge that LD will not at any time provide sales leads or referrals to you or your business. Those businesses who utilize or purchase our Services may receive access to marketing and operational strategies and tools. However, we do not guarantee your business's success and based on many market factors that we cannot control, the tools and strategies we provide may or may not be applicable to your specific business. Further, we do not make claims that our tools, strategies, or other offerings will make your business any specific amount of money, and it is possible that you will not earn your investment back. We do not sell a business opportunity, "get rich quick" program, guaranteed system, franchise system, or a business in a box. You should not purchase our Services if that is your expectation. Instead, you should purchase with the understanding that using the information and tools purchased will take time and effort and may be applicable in some situations but not others. We do not offer any tax, accounting, financial, or legal advice. You should consult your business's accountant, attorney, or financial advisor for advice on these topics.

12.3 Disclaimer of Warranties

Except where otherwise inapplicable or prohibited by mandatory Norwegian law (including consumer protection laws): You expressly agree that your and your business's use of, attempted use of, or inability to use, the Program, Program Content, or related services is at your and your business's sole risk. THE PROGRAM, PROGRAM CONTENT, AND RELATED SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE EXTENT PERMITTED BY LAW. We make no, and expressly disclaim any and all, representations and warranties as to the reliability, timeliness, quality, suitability, availability, accuracy, and/or completeness of any information or materials provided as part of the Program, except as required by mandatory law. We do not guarantee, represent, or warrant that your or your business's participation in the Program or use of its content will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from participation in the Program or use of the Program Content will be accurate, reliable, or meet your expectations.

12 A. Limited Performance Guarantee and Exclusive Remedies

12 A.1 Best-Effort Delivery

LD commits to delivering the Program with reasonable professional standard and effort. Changes in content, scope, or schedule (§§ 1 and 6) are not considered a breach, provided reasonable notice is given where practicable.

12 A.2 Material Breach

Material breach by LD occurs only if one of the following happens:

• Permanent cancellation of the entire Program without an offer of transfer to the next available cohort within 120 days of the scheduled start/continuation date.
• LD systematically fails to provide the core scheduled educational and interactive components (e.g., the substantial majority of scheduled live webinars as outlined in the Program description at time of purchase, or all scheduled one-on-one sessions allocated to the participant) without justification (like force majeure or participant default) and, within 60 days of written notice from the participant detailing the specific, systematic failure, neither remedies the failure nor offers reasonable alternative arrangements or rebooking for the missed core components. Minor deviations or rescheduling of individual sessions do not constitute a material breach under this clause.

12 A.3 Exclusive Remedy

In the event of documented material breach by LD as defined in 12 A.2, the participant may, within 14 days of written claim following the 60-day period mentioned in 12 A.2(b) (or following notice of permanent cancellation under 12 A.2(a)), choose one of these exclusive forms of compensation:

• Transfer to the next available cohort at no extra cost.
• Pro-rata refund of the Program Payment for the specific core components demonstrably and materially undelivered due to LD's breach.

The choice must be communicated in writing to LD within seven business days of LD's confirmation of the material breach (or lapse of the remedy period). This represents the participant's sole and exclusive remedy for such material breach by LD, subject to mandatory rights under Norwegian law.

12 A.4 No Further Compensation

Subject to mandatory law, the participant waives all other claims, damages, or remedies – including indirect losses, consequential damages, lost profits, goodwill, or reputational damage – beyond what is expressly provided in section 12 A.3.

12 A.5 Exceptions

This limited performance guarantee does not apply if the failure or cancellation is caused by:

• Force majeure (§ 18)
• The participant's own material breach (e.g., non-payment or breach of § 3)
• Lawfully notified changes (§ 17)

12.4 General Waiver

You hereby permanently waive all claims against LD and all affiliated parties (parent companies, subsidiaries, owners, directors, management, employees, hired speakers, venues, service providers, successors, and assigns), whether the claim is known or unknown, contractual or tortious, and regardless of any negligence by such a party. This waiver applies only to the extent permitted by and not inconsistent with mandatory Norwegian law (including consumer protection legislation).

12.5 Complete Warranty Disclaimer

LD disclaims all express, implied, and statutory warranties regarding the Program and Program Content, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement, except for warranties that cannot be excluded under mandatory Norwegian law. Past results, case studies, and testimonials do not guarantee future performance. Your results depend on factors beyond LD's control, including your own effort and implementation, and LD makes no promises regarding earnings, revenue growth, or achievement of specific business milestones.

12.7 Third-Party Statements

(Note: Original numbering skipped 12.6)

Statements from facilitators, guest speakers, or other participants are their own and do not necessarily reflect LD's views. Use of or reliance on such third-party content is at your own risk.

12.8 Delivery and Availability Disclaimer; Technology

The Program, including live broadcasts, digital platforms, recordings, and downloadable material, is provided "AS IS" and "AS AVAILABLE." LD disclaims, to the fullest extent permitted by law, all warranties regarding uninterrupted or error-free access or availability. LD utilizes third-party platforms (e.g., webinar software, learning portals, payment gateways) for program delivery. Except where caused directly by LD's gross negligence or willful misconduct, LD is not responsible for the performance, availability, security, or failures of such third-party platforms, nor for issues related to the Participant's own internet connectivity, hardware, software, or technical configuration.

12.9 Limitation of Liability

The enforceability and reasonableness of liability caps must be verified under Norwegian law.

Except where otherwise inapplicable or prohibited by mandatory Norwegian law (e.g., liability for willful misconduct or gross negligence), in no case shall LD, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, loss of goodwill, loss of business opportunity, or any similar damages, whether based in contract, tort (including negligence), statute, strict liability, or otherwise, arising from your or your business's participation in the Program, use of, attempted use of, or inability to use any part of the Program Content or related services, including, but not limited to any errors or omissions in any Program Content, or any loss or damage of any kind incurred as a result of the use of the Program or any Program Content or services made available via the Program, even if advised of their possibility.

If liability for direct damages is nevertheless imposed by a competent court or authority despite the disclaimers and waivers herein, LD's total aggregate liability arising out of or in connection with these Program Terms, the Program, or Program Content, regardless of the cause of action (whether in contract, tort, breach of warranty, or otherwise), shall not exceed the total amount you have actually paid to LD for the specific Program cohort giving rise to the claim. (Note: The liability cap is now limited to the program fee paid. The enforceability of this cap, especially in cases of gross negligence or willful misconduct, should still be reviewed by legal counsel under Norwegian law.)

12.10 Survival

All provisions in this § 12 (including 12 A) – except section 12 A.3 regarding the final claim deadline – shall survive and apply even after the Program concludes or the agreement terminates.

12.11 Statutory Rights

Nothing in this § 12 shall deprive participants of non-waivable rights or remedies under mandatory Norwegian or EU legislation (including consumer protection laws) that cannot be legally excluded or limited by agreement.

13. Confirmation of Waiver of Claims

By registering for the Program or participating in a physical or virtual gathering produced by LD, you acknowledge that you may discover circumstances or incur claims that were unknown or unforeseen when you entered into the agreement. You voluntarily assume all risks associated with such unknown circumstances and waive – to the extent permitted by mandatory Norwegian law – any liability of LD and affiliated parties that might arise from such unknown or unforeseen circumstances or claims, except where caused by LD's gross negligence or willful misconduct. This waiver is binding upon you, your heirs, and successors and constitutes part of the consideration for LD's acceptance of your enrollment.

14. Indemnification

Ensure scope and enforceability under Norwegian law.

To the fullest extent permitted by Norwegian law, you agree to defend, indemnify, and hold harmless LD, its directors, officers, employees, shareholders, licensors, independent contractors, subcontractors, suppliers, affiliates, parent companies, subsidiaries, and agents ("Indemnified Parties") from and against any and all third-party claims, actions, demands, losses, liabilities, damages, expenses, and costs (including reasonable attorneys' fees and costs of litigation or dispute resolution) arising out of, resulting from, or in any way connected with: (i) your breach of these Program Terms or the representations and warranties made herein; (ii) your violation of any applicable law or regulation in connection with your participation in the Program or running your business; or (iii) your infringement or violation of any third party's rights (including intellectual property or privacy rights), except to the extent such claims arise solely from the gross negligence or willful misconduct of an Indemnified Party.

15. Supplementary Limitation of Liability

15.1 This § 15 is in addition to, and does not limit, the limitations set forth in § 12. To the extent permitted by mandatory Norwegian law, LD and its owners, employees, instructors, subcontractors, and affiliated companies ("Released Parties") are not liable for indirect, incidental, special, consequential, or punitive damages – including, but not limited to, loss of revenue, profit, business opportunities, data, or goodwill – arising from (a) your participation in or use of the Program or Program platform, (b) actions or omissions of other participants or third parties, or (c) content made available by you or others in connection with the Program, even if LD has been notified of the possibility of such damages.

15.2 Without limiting § 12.9, LD's total aggregate liability towards you, regardless of the legal basis, shall not exceed the cap defined in § 12.9.

16. Governing Law and Venue

These Program Terms and any dispute arising out of or related to them shall be governed exclusively by the laws of Norway, without regard to its conflicts of laws principles. The parties agree that the exclusive venue for any legal proceedings shall be the Oslo District Court ("Oslo tingrett"), unless mandatory law (e.g., consumer protection law for consumers residing elsewhere in Norway or the EU) dictates otherwise or the parties agree to arbitration under Section 17.

16.1 Negotiation and Mediation

Before initiating formal legal proceedings (court or arbitration), the parties agree to first attempt to resolve any dispute arising under these Terms through good faith negotiations. If the dispute is not resolved within thirty (30) days of written notice of the dispute, the parties may agree to pursue non-binding mediation through an approved mediation body or mediator in Norway. The costs of mediation shall be shared equally, unless otherwise agreed, with each party bearing its own legal fees.

16.2 Exclusive Venue for Business Participants

For Participants acting solely in the course of business activities, the Oslo District Court is agreed as the exclusive venue for all disputes not resolved through negotiation/mediation or subject to arbitration under Section 17.

16.3 Consumers with Mandatory Rights

If you participate as a private individual (consumer) and mandatory law grants you the right to bring legal action in your local courts (e.g., within Norway or the EU), such mandatory rights shall prevail over the venue clause in Section 16.2.

16.4 Alternative Dispute Resolution (Arbitration)

For disputes with Participants who are business entities with their usual place of business outside Norway, either party may demand binding arbitration according to § 17, which shall take precedence over court proceedings for such disputes.

17. International Arbitration (Alternative Dispute Resolution)

17.1 When Arbitration Can Be Demanded

If the counterparty (Participant) is a business entity with its usual place of business outside Norway, either party may – instead of resorting to court proceedings under Section 16 – demand that any dispute arising out of or in connection with this agreement, including disputes concerning its existence, validity, or termination, be finally settled by binding arbitration.

17.2 Rules, Administration, and Seat

The arbitration shall be administered by the Oslo Chamber of Commerce Arbitration Institute (OCC) and conducted in accordance with the UNCITRAL Arbitration Rules (latest version as at the date arbitration is commenced). The seat (legal place) of arbitration shall be Oslo, Norway. The language of the arbitration shall be English, unless the parties mutually agree in writing on Norwegian.

17.3 Number of Arbitrators

The arbitral tribunal shall consist of one (1) arbitrator if the amount in dispute is below USD 250,000 (or NOK equivalent); otherwise, the tribunal shall consist of three (3) arbitrators. If the parties cannot agree on the arbitrator(s) within the timeframe set by the rules, the OCC shall make the appointment(s).

17.4 Procedure and Confidentiality

The arbitration proceedings shall be conducted efficiently and confidentially. All documents, evidence, hearings, and the arbitral award shall be treated as confidential and not disclosed to any third party without the written consent of both parties, except as may be required by law or for purposes of enforcement of the award.

17.5 Interim Measures

This arbitration clause does not prevent either party from seeking interim measures (such as injunctions) from a competent court before or during the arbitration proceedings.

17.6 Costs

The arbitral tribunal shall determine the allocation of arbitration costs (including administrative fees and arbitrator fees) and may also decide on the allocation of reasonable legal costs between the parties, considering the circumstances of the case and the outcome of the arbitration, unless the parties agree otherwise.

18. Amendment of Terms

LD may update these Program Terms at any time. Material changes will be notified in writing (e.g., via email or a notice in the participant portal) reasonably in advance, typically at least thirty (30) days before they take effect. Continued participation in the Program after the effective date of the changes constitutes acceptance of the revised terms. If you do not accept material changes, your sole remedy may be to terminate your participation according to the terms herein (which typically does not entitle to a refund unless the change constitutes a material breach by LD). Minor, non-material updates (e.g., editorial corrections, clarifications) may be made without specific notice beyond updating the terms available at www.leadingdentists.no/programterms.

19. Force Majeure and Illness

19.1 Exception for Force Majeure

Neither party shall be liable for delays, interruptions, or failure to perform its obligations under these Terms if such failure is caused by events beyond its reasonable control ("Force Majeure Event"), including but not limited to: natural disasters (fires, floods, earthquakes), epidemics or pandemics resulting in government-mandated restrictions, war, acts of terrorism, civil unrest or riots, labor disputes affecting essential services, governmental acts or orders, significant disruptions in supply chains affecting core program delivery, failure of critical public infrastructure (e.g., widespread power or internet outages), or other similar catastrophic events.

19.2 Suspension of Obligations

The party affected by a Force Majeure Event shall notify the other party as soon as reasonably practicable. The affected party's obligations will be suspended for the duration of the Force Majeure Event, provided the party uses reasonable efforts to mitigate the impact and resume performance. This suspension does not constitute a breach of the Terms.

19.3 Liability at Physical Events

Participation in physical events involves inherent risks. LD and its affiliated parties disclaim liability for claims, losses, or damages, including personal injury, illness (including exposure to contagious diseases), or death, arising in connection with physical events, except where caused by LD's gross negligence or willful misconduct, or where such disclaimer is prohibited by mandatory Norwegian law.

19.4 Participant's Sole Remedy for Force Majeure/Illness

Should LD's performance be significantly hindered or prevented by a Force Majeure Event, or should a Participant be unable to participate due to their own serious illness or force majeure affecting them personally, the Participant's primary remedy may be limited to options offered by LD at its discretion (such as potential transfer to a later cohort, cf. Section 5.7) or termination of participation without refund, unless mandatory law provides otherwise.

20. Severability

Should any provision in these Program Terms be found invalid, illegal, or unenforceable by a competent court or arbitration tribunal, such provision shall be modified or severed to the minimum extent necessary to make it valid, legal, and enforceable while reflecting the original intent of the parties as closely as possible. The remaining provisions shall continue in full force and effect.

21. Assignment

21.1 LD may assign, transfer, or subcontract its rights and obligations under these Program Terms to an affiliate or in connection with a merger, acquisition, or sale of all or substantially all of its assets related to the Program, without your prior consent, provided the assignee agrees to be bound by these Terms.

21.2 You may not assign, transfer, or delegate your rights or obligations under these Terms (including your program participation/Reservation) without the prior written consent of LD. Any attempted unauthorized assignment shall be void.

22. No Waiver

No failure or delay by LD in exercising any right, power, or remedy under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise preclude any other or further exercise of the same or any other right, power, or remedy. Any waiver must be in writing and signed by an authorized representative of LD to be effective.

23. Entire Agreement

23.1 These Program Terms, including any documents explicitly incorporated by reference (like the Privacy Policy and any specific written addenda such as payment plans signed by both parties), constitute the entire agreement and understanding between you and LD regarding the Quality Leader Business Program and supersede all prior or contemporaneous agreements, representations, communications, and proposals, whether oral or written, relating to the subject matter herein.

23.2 No modification or amendment to these Terms shall be effective unless in writing and signed by an authorized representative of LD, except for updates made by LD pursuant to Section 18.

24. Relationship Between the Parties

24.1 Independent Participant

Your participation in the Program is as an independent entity. Nothing in these Terms shall be construed as creating a partnership, joint venture, agency, employment, or franchise relationship between you and LD.

24.2 No Authority

You have no authority to act on behalf of, or legally bind, LD in any way.

24.3 Exclusion of Additional Warranties

The parties acknowledge that this Agreement is entered into based solely on the representations and warranties explicitly set forth in these Program Terms. No other statements, promises, or warranties, whether oral or written, shall have any legal effect unless expressly incorporated herein.

25. Notices

Unless otherwise specified herein, all legally significant notices from you to LD must be sent by registered mail to LD's registered address (Horgvegen 5, 7055 Ranheim, Norway) with a simultaneous copy sent by email to vilde@leadingdentists.no. Notices from LD to you may be sent to the email address associated with your participant account or registration, or posted within the participant portal or on the Program website. Email notice is deemed received one business day after sending, provided no delivery failure message is received. Registered mail notice is deemed received three business days after documented posting. You are responsible for keeping your contact information up to date.

26. Survival Clause

Provisions of these Terms which by their nature are intended to survive termination or expiration shall remain in effect, including, but not limited to: Intellectual Property Rights (Sec 8), Confidentiality (Sec 9), Privacy (Sec 11), Disclaimers, Waivers, and Limitations of Liability (Sec 12, 13, 15), Indemnification (Sec 14), Governing Law and Venue (Sec 16), Arbitration (Sec 17), Payment Obligations (Sec 5), Entire Agreement (Sec 23), Relationship Between Parties (Sec 24), Notices (Sec 25), and this Survival Clause (Sec 26).

27. Sanctions and Export Control

You represent and warrant that neither you nor your business, nor any of its owners or directors, are subject to sanctions or listed on any restricted party list administered by the United Nations, European Union, Norway, the United States, or other relevant governmental authority. You agree not to use the Program or Program Content in violation of any applicable export control laws or economic sanctions regulations. LD reserves the right to immediately terminate this agreement without refund if your participation would violate such laws or regulations, or if your representation herein becomes untrue. The Program and its materials shall not be accessed from, used in, shared with, or exported/re-exported to any sanctioned country or restricted party in violation of applicable laws. If your status changes regarding sanctions, you must immediately notify LD in writing. LD may suspend or terminate the agreement without liability or refund if (a) this representation is or becomes untrue, (b) you breach this section, or (c) LD is required by law or governmental order to cease providing the Program to you.